ag777 Privacy Policy

ag777 ("we", "our") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information is collected when you use the ag777 platform, how that information is used, who it may be shared with, and what your rights are.

By creating an account on ag777 or by continuing to use the platform, you are agreeing to the terms of this policy. Please read this policy in full.

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1. Information Collection — What We Know

ag777 collects two types of information to provide effective service — information you provide directly and information generated automatically while you use the platform.

A. Information Provided Directly

Information you provide during account registration and use:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity document details for identity verification (where applicable)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Information provided when contacting our support team

B. Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Date, time, and session details of visits to the platform
• Gaming activity information — bet amounts, win/loss history
• Transaction history — deposit and withdrawal records

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2. Purpose of Using Information

Collected information is used only for specific, legitimate purposes. ag777 uses your information for the following reasons:

Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Managing gaming activities and maintaining records
• Identifying and resolving technical issues

Customer Service

• Providing assistance via 24/7 live chat and email
• Responding to your requests, complaints, and questions
• Keeping you informed about important account-related matters

Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Implementing responsible gaming policies
• Age verification — ensuring service is provided only to those aged 21 or above

Improvement & Analytics

• Improving platform performance and user experience
• Planning new games and services
• Evaluating service quality

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3. Sharing Information with Third Parties

ag777 never sells your personal information or discloses it to third parties for commercial purposes. However, limited information may be shared with certain partners as necessary to operate the service.

Service Provider Partners

Only the necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners for payment processing. Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) may receive limited usage data for managing gaming technology.

Legal Obligations

Information may be shared with legal authorities in the following circumstances:

• To comply with lawful orders from courts or government authorities
• To assist in investigations of fraud or criminal activity
• When necessary to protect our rights or the rights of users

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4. Cookies & Tracking Technologies

ag777 uses cookies and similar technologies to ensure the smooth operation of the platform and an improved user experience.

Types of Cookies

• Essential Cookies: For maintaining login sessions, ensuring security, and basic functionality — the platform cannot work properly without these.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytics Cookies: To analyze platform usage patterns and improve the service.

Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

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5. Data Security Measures

ag777 applies industry-standard technologies and processes to protect your personal information. The key components of our security framework are:

• SSL Encryption: All data exchanged between the platform and your device is encrypted using Secure Socket Layer (SSL) technology.
• Secure Data Storage: Sensitive information is stored in encrypted databases with strictly controlled access.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Audits: Platform security vulnerabilities are reviewed on a regular basis.
• Two-Factor Verification: Additional verification processes may be applied to protect accounts.

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6. Data Retention Period

ag777 does not retain your information beyond what is necessary. The retention period is determined based on the purpose and any applicable legal obligations.

Retention Policy

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: May be retained for a specified period after account closure to meet financial regulatory obligations.
• Communication Records: Support-related communications are retained for a limited period to improve service quality.
• After Account Closure: Unnecessary information is securely deleted.

To request account closure or deletion of your information, contact us at the address provided in the "Contact" section below.

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7. Your Rights

As a user of ag777, you have the following rights regarding your personal information:

Right to Access

You may request a copy of the information ag777 holds about you. We will respond to this request within a reasonable time.

Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You have the right to object to your information being used for a specific purpose, particularly in the case of marketing communications.

Right to Data Portability

You have the right to receive your own information in a structured, accessible format.

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8. Minors' Privacy

ag777 strictly provides services only to those aged 21 or above. Our position on protecting the privacy of minors is clear.

• No information is knowingly collected from anyone under the age of 21.
• Age is verified at the time of account registration.
• If a minor has inadvertently provided information and this is brought to our attention, that information will be deleted immediately and the account will be closed.
• If a parent or guardian believes their child has opened an account, please contact us immediately.

To learn more about responsible gaming, please visit our Responsible Gaming page.

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9. Policy Changes

ag777 may update this privacy policy from time to time. The following process is followed when changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, account holders will be notified by email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new policy.
• For major changes, reasonable notice will be given before they take effect.

You are advised to visit this page regularly to stay updated on the latest policies.

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10. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact ag777's support team. We provide assistance 24/7 in both Bengali and English.

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This privacy policy is linked to the overall Terms and Conditions of the ag777 platform. You are advised to read both documents together.